What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

CUSTOMER SERVICE

Customer service is the support a company provides to its customers before, during, and after a purchase. It is the channel where customers can ask questions, resolve issues, report problems, request refunds, or simply get help with a product or service. Good customer service is not just about solving problems — it builds trust, encourages loyalty, and directly reflects the brand's reputation. The faster, clearer, and more human the support experience is, the more likely a customer is to return and recommend the company to others.