SHIPPING & RETURNS

This policy explains how orders are shipped by Lümen Beauty.

1. Global Shipping

We ship worldwide.

2. Delivery Time

5–25 business days on average (customs/remote areas may take longer).

3. Processing

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

4. Tracking

Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties

Customers are responsible for local duties/taxes.

6. Failed Deliveries

Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays

Lümen Beauty is not responsible for customs or carrier delays.

8. Support

📧 contact.lumenbeautyshop@gmail.com

RETURN & EXCHANGE POLICY

At Lümen Beauty, refunds are issued as store credit (digital gift card).

1. Refund Method

Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

2. Timeline

Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible

Items outside the 7-day return window
Items not in returnable condition
Shipping fees & taxes

4. Gift Cards

Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items

Contact us within 7 days if your order is defective or incorrect.
📧 contact.lumenbeautyshop@gmail.com

6. Questions